Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Novadeals, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

RETURNS

We accept returns within 15 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Digital products and downloadable items

• Personalized or custom-made products

• Gift cards

• Items damaged due to misuse by the customer

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item is defective, damaged, or incorrectly supplied.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

We will arrange a replacement or full refund where appropriate.

EXCHANGES

We only replace items if they are defective, damaged, or incorrectly supplied.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The item is defective

• The item arrived damaged

• We sent the wrong item

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page.

Novadeals

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